FAQs

Do I need to register on your website?

Yes. We require you to register on our site to make a purchase. You cannot shop/purchase anything using anonymous checkout. However registration is a very simple and quick process. It normally takes less then a minute to register on our site.

How do I place an order on your website?

Placing an order on site is a really simple process and doesn’t take more than a minute. You can browse by product categories, promotions or products displayed on the homepage. Once you have identified the product you wish to purchase, click on “Buy Now” button if you wish to buy multiple products, then you can increse the quanity. If you are a registered member on, you can log in with your username and password or else you would be required to registered on website to proceed further. Click on “Check Out” Once you have the required products in your shopping cart to proceed further to complete the order information. You would be required to fill the “Shipping & Billing Address” for the products you have added to your shopping cart. Choose the “Payment Options” you would like to use to make the payment from the various options available & click on “Pay Now." Once you choose the available “Payment Option” follow the instructions that appears on your screen to complete the ordering process. Once the payment process is completed, you will get an order number for your transaction. We normally ship all orders within 4 –5 working days depending on the availability. However delivery is not made on Sundays and public holidays since there are no courier services available on these days. In case of natural calamities and disasters the order can be delayed further. We do not take responsibility for delay in such cases.

Can I cancel a confirmed order?

Cancellations will only be considered if the request is made within 24-48 hours of placing an order for selected products. If the order is already under process with us or with the third party vendor, then the request may be rejected. For products listed under special Events ; Promotions (Rakhi, Diwali, Valentine etc…) and Express Delivery, cancellations will not be entertained. Cancellation is only permissible in case the quality of the product delivered is not good [Product delivered is stale, incomplete etc]. In such cases report the issue to customer care immediately through our feedback section. In case of receipt of damaged or defective items, please report the same to our customer care center by mentioning the same on our feedback section. The request can only be entertained once the merchant has checked and determined the same at his own end.

Why am I not able to make payments online with my credit card?

Payment error page is displayed when there is a connection lapse between the payment gateway and the website or the internet connection is interrupted during payment transaction or possibly some required fields are not entered correctly. You can follow the steps below when you encounter such issues related to payment errors: Please report this error on our feedback link immediately. Please mention the following information for assistance. 1. Name on the card 2. Type and name of the card 3. Date of transaction 4. Amount paid This usually takes up to 36 to 48 hours to resolve. An order that has not been placed is reflecting on the bank card statement: In such cases we might require a scanned copy of the bank card statement. Please contact our customer care for assistance.

Is ordering online secure?

Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our bookstore encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it.

What are your shipping and handling rates?

Shipping and handling rates vary depending on the destination of the order and are based on the total cost of the order. All shipping costs are calculated using a U.S. Postal Service shipping module.

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